Customer Service Specialist
JBC Technologies, Inc. · Denver, CO · 1 mo ago
OTHRFull-time
Key Responsibilities
- Manages daily customer inquiries and concerns, including responding to issues as they occur, filling out paperwork, and entering and confirming orders for assigned accounts.
- Handles the end-to-end process for house accounts, including triaging quote requests, entering RFQs into the CRM, and handing off to the product launch team.
- Works with Outside Sales partners as needed to support growth initiatives and handle tactical work for large volume programs.
- Communicates with customers about known delays or issues and serves as a bridge between them and internal departments like Finance, Supply Chain, and Shipping.
- Affords operational support by assisting with shipping and receiving tasks on a rotational basis to gain a holistic view of the customer order lifecycle.
- Identifies and documents recurring customer issues to support process improvement initiatives.
Qualifications
- Educational background: High School Diploma for equivalent required.
- Job knowledge, skills, and abilities: Proactive and detail-oriented individual with strong communication skills and a desire to learn. Must be able to manage a high volume of tasks efficiently and work collaboratively with various internal teams and be comfortable in face-to-face meetings with customers. Essential qualities include a strong sense of ownership, excellent organizational skills, clear and concise communication, concierge-level customer service, Microsoft Office experience, detail orientation, good communications skills, and a customer service mentality. Results-oriented and capable of working independently or as part of a team with limited supervision.
Work Schedule
Normal Schedule – 8 am to 5 pm; Monday through Friday; May vary with business needs.
Work Environment
Work performed in a plant/production environment. Contains any number of elements including but not limited to fiberglass/insulation material, dust, fumes, and noise. Must be able to work as part of a team or independently with limited supervision.