Customer Service Specialist

About HubotHubot, Inc. is an FDA-registered contract development and manufacturing organization (CDMO) serving global pharmaceutical and personal care brands — including Fortune 500 clients. With 25–30% projected year-over-year growth through 2030, we're building the infrastructure, systems, and team to match world-class ambition.⭐ 4.8 Glassdoor | 4.7 Indeed | 95% Employee Recommendation Rate This position is not eligible for visa sponsorship. Why Hubot ?🚀 Growth-Stage Opportunity We're forecasting 25–30% year-over-year revenue growth through 2030. This is a rare chance to join a scaling CDMO where your contributions directly shape laboratory capabilities not just maintain them.🌐 Real Client Impact You'll work on products that ship to Fortune 500 pharmaceutical and personal care brands. Your analytical work isn't academic it releases product, supports regulatory submissions, and protects patients and consumers.🔬 Regulated Industry Depth Our laboratory operates under FDA 21 CFR 210/211, ISO 13485, ISO 9001, ISO 14001 and ISO 22716 cGMP standards. You'll sharpen expertise in frameworks that are valued across the global pharmaceutical and personal care supply chain.💻 Ownership Over Systems, Not Just Instruments You'll hold supervisory sign-off authority in LIMS, author the SOPs your team works from, and drive method development from concept through validation with real technical autonomy.📈 A Defined Path Forward We promote from within. Strong performers move into Principal Chemist, Method Development Lead, and ultimately Analytical Sciences Manager with mentorship from senior technical leadership and visibility across client programs from day one. ⭐The Opportunity:A Customer Service Specialist oversees and coordinates all customer needs in the organization including processing customer orders, managing all new product lines including Bill of Material (BOM) creation, and daily communication with Hubot's operation teams.This isn't a support-desk role; you'll be the single point of accountability for your customers' orders across their entire lifecycle. ⭐What You'll Own: Order Lifecycle Management- Receive and process customer purchase orders- Push orders into production and track them through to completion- Coordinate documentation and shipping to ensure on-time delivery- Maintain and manage production schedules, adjusting as priorities shift ⭐Customer Relationship ManagementServe as the primary point of contact for your accounts — daily and weekly touchpoints, calls, and check-insResolve issues fast and calmly: quality concerns, delays, urgent changes, escalations ⭐Reporting & Cross-Functional CollaborationGenerate and review open-order, consumption, and status reportsKeep accurate logs of open items, batching activity, and outstanding actionsWork closely with production, quality, procurement, and finance to keep orders on trackSupport inter-departmental initiatives as needed ⭐What Makes You a Fit ?Excellent communication — clear and composed with customers, even under pressureHigh organization — able to manage multiple accounts and details simultaneously without dropping the ballFlexibility & adaptability — thrives when priorities shift and urgent requests come inComfort with fast-paced, sometimes chaotic environmentsA problem-solving mindset — you find the fix, not just the issue ⭐Background We're Looking For2-4 years of experience in customer service or account management of large accounts in healthcare,pharma space (either background is welcome — account management strongly encouraged)Experience managing multiple clients/accounts at onceFamiliarity with order processing or operations workflowsIndustry experience is a nice-to-have, not a requirement — we welcome transferable experience from fast-paced operational environments (e.g., pharma,cdmo automotive, manufacturing, logistics)Bachelor's degree in Business Management or equivalent work experience ⭐Important to Know Before You Apply :This is an on-site role — there is no remote or hybrid optionMust be authorized to work in the United States without sponsorship ⭐What We OfferCompetitive base salary commensurate with experienceMedical, dental, and vision insurance401(k) with company contributionPaid time off and holidays Apply TodayJoin a team where safety isn't a checkbox — it's a competitive advantage.🌐 www.hubot.usHubot, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.