Customer Service Specialist

About the role

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals. A company is just a name, maybe a building and of course a website, but what really makes Horizon tick is our staff. The friendliness, experience and dedication of our people is truly what makes our "company" great. Most of us are quirky and fun and we all love pools! Horizon is looking for a friendly, energetic, customer service focused Customer Service Specialist to provide our customers with an exceptional experience.

Responsibilities

• Answer a high volume of phone calls to respond to customer requests.
• Take and process customer orders.
• Assist will‑call customers who arrive on site to inquire about orders.
• Perform general office duties as assigned.

Requirements

• 2+ years of customer service experience in an office setting.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams).
• Ability to follow safe operating procedures.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Pay

$24.00 – $25.00 per hour.

Schedule

First (Day) shift.

Benefits

Competitive benefits package including medical, dental, vision, paid time off and 401(k) match.

Number of openings: 1; Public transportation accessible: No; Veterans encouraged to apply: Yes; Physical required: No; Drug test required: No; Postal code: 55112; Job type: Full Time; Place of work: On-site; Requisition ID: 71250.