Customer Service Specialist

Qualifications

• High School Diploma or Equivalent
• Previous office / call center / customer service experience preferred
• Valid driver’s license
• Flexible work schedule

Essential Job Functions

• Greet customers courteously, professionally, and listen attentively to their needs and concerns
• Communicate effectively with individuals/teams to expedite customer requests
• Schedule patient appointments using EPM software and follow provider templates
• Incorporate patient demographic information and verify appointments using two identifiers (name and date of birth)
• Schedule new patients according to the appointment script and notify site director for urgent needs
• Participate in training opportunities to enhance knowledge

Physical Requirements

• Direct client contact required
• Able to lift up to 50 pounds
• Use of computer for long periods
• Sit, squat, lift, and stand as needed
• Current driver’s license and reliable transportation
• Might require working at other sites