Customer Service Specialist

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. We’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind.

Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About the role

This is a full-time position that works directly with customers and representatives on sales quotations, status calls, delivering and service. Assists on various sales/customer service projects as needed.

Responsibilities

• Answering calls, assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products.
• Build customer and representative relations.
• Build sustainable relationships and trust with customers and representatives through open and interactive communication.
• Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential.
• Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
• Gather the necessary information concerning customer/representative needs by phone or in person, examine records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.
• Converse or correspond with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs.
• Examine pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action.
• Take a proactive approach to servicing customers.
• Ensure excellent customer service is provided and maintain high customer satisfaction.
• Respond efficiently to customer inquiries and ensure documentation is essential.

Requirements

• Minimum of one-year experience (preferably in the wholesale home furnishings industry).
• Excellent verbal and writing skills.
• Organized, self-motivated, and detail-oriented, with good sales and customer service skills.
• Word-processing computer experience.
• Ability to multi-task, prioritize and manage time effectively.
• Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience.
• Transferable customer service and sales skills, interior design, design, creative arts, or home furnishings industry experience/knowledge.

About CONRAD

CONRAD is a rapidly growing employer with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields, working with a very high quality, unique and specialized product. We maintain an appropriately casual atmosphere and are easy to locate in the sunny Bayview district. Visit our website at www.conradshades.com.

Who we hire

We hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Pay

Compensation range for this role is $28.00 - $30.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs, and market factors.

Benefits

• Annual discretionary incentive and equity awards (subject to program rules).
• Medical, prescription drug, dental, and vision insurance.
• Health Savings Account and Dependent Day Care Savings Account.
• Life insurance, disability, and other insurance plans.
• Paid time off (including vacation and parental leave).
• Holidays.
• 401(k).
• Short/Long Term Disability.
• Special perks reserved for associates.