Customer Service Specialist

About the Role

HexArmor® is a leader in providing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep workers safe so that they go home at night in the same condition that he or she went to work. Our mission is to provide the products that help make this a reality, for every worker, everywhere.

We are seeking a highly motivated Customer Service Specialist to join our growing team of professionals at HexArmor. The Customer Service Specialist candidate would possess strong organizational skills, multi-tasking capabilities, and accuracy, as well as an impeccable attention to detail. This person also must have exceptional phone etiquette and presence.

Responsibilities

• Enter customer and purchase information into ERP, verify accuracy
• Coordinate with sales, manufacturing, shipping and customers to ensure terms and delivery information is correct
• Provide customer service, keeping customers informed about the ordering process
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Record information, update paperwork, or maintain documents, such as sales orders, return authorizations, invoices, etc.
• Communicate daily with sales, operations and warehouse departments
• Ensure all orders are shipped in a timely manner to meet internal service levels
• Ensure all invoices are sent to customers within 24 hours of shipment
• Cooperate and interact with various departments to resolve customer service issues
• Communicate with warehouse personnel regarding shipping/routing guide presented by customers
• Resolve customer inquiries and concerns professionally
• Communicate pricing and availability to customers, provide quotes as needed
• Manage EDI orders

Qualifications

• High school diploma required; Bachelor's degree preferred
• 2 years of relevant experience
• Microsoft Office Suite proficiency
• SAP Business One knowledge is desired but not required
• Excellent verbal and written communication skills
• Professional & courteous phone etiquette
• Ability to succeed in a fast-paced environment
• Able to prioritize and multi-task
• Strong Customer Service experience is preferred
• Wholesale distribution business familiarity is preferred