Customer Service Specialist

About the role

As the leading automotive media organization in the world, Hearst Autos connects car buyers, owners, and enthusiasts to the information they need, the experiences they crave and the stories they love – while connecting automotive marketers to this audience of unrivaled breadth and diversity. As a division of Hearst Magazines, we offer the best of both worlds: a nimble, fast-paced entrepreneurial environment coupled with the career development opportunities and perks of an established company. Bring a Trailer is a part of Hearst Autos family. BaT Auctions are the best way to buy and sell classic, collector, and enthusiast vehicles. We curate vehicles submitted by our audience and craft transparent auction listings that present the vehicles as they are—without superlatives or dubious used-car-lot language. BaT's ever-growing community of knowledgeable users vets each listing so potential buyers can bid with confidence. We are currently hiring a Weekend Customer Service Specialist for this innovative and iconic business. Please note that we can only consider remote applicants from the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NC, NY, OH, PA, RI, TX, VA, WA, WI.

Responsibilities

• Provide exceptional customer service to buyers and sellers by responding to inquiries and creating processes to streamline communication.
• Monitor a busy inbox and resolve customer issues via email and phone with sensitivity and timeliness.
• Escalate any potential problems or feedback from customers to the auction team.

Requirements

• Excellent interpersonal skills: capable of interacting with the BaT team and clients in a professional and positive way.
• Strong communication skills: stellar written and verbal communicator, comfortable providing thoughtful and insightful responses in a timely fashion.
• Knowledge of classic cars: passionate classic car enthusiast.
• Solutions‑oriented: approach problem‑solving with empathy and patience.
• Can‑do attitude: agile in responding to the changes and demands of a small startup.
• Thorough: strong attention to detail and understand how to prioritize.
• Domain knowledge: familiar with the BaT brand and have interest in the kind of vehicles we feature on BaT each day.

Pay

The base salary for this role is between $65‑70K annually. The actual base pay offered is dependent upon many factors such as transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Schedule

The schedule is Wednesday – Sunday or Saturday – Wednesday to allow for weekend coverage (40 hours per week).