Customer Service Specialist

About the role

The Customer Service Specialist position is a full-time position Monday through Friday located at our TC Futures campus in Kennewick. This position is responsible for supporting the TC Futures program and all receptionist/clerical duties at the front desk. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.

Responsibilities

• Keep front desk tidy and presentable with all necessary material.
• Greet people entering the building, answer questions, provide directions and alert staff when someone is there to meet or visit them.
• Receive and route incoming telephone calls; take and transmit messages to staff.
• Manage the building log of who is entering and exiting the building.
• Promote services of the program and ESD 123 agency.
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner.
• Provide daily support to facilities including but not limited to meeting room reservations, meeting setup/cleanup, scheduling contractors for maintenance, completing ordering and internal purchasing process etc.
• Provide administrative assistant support to other partner agencies as assigned.
• Complete general information requests from customers responding to social media and web page inquiries.
• Ensure documents meet branding guidelines as established for the TC Futures Partnership.
• Work successfully as an ESD 123 team member by contributing to the Strategic Plan, including supporting agency initiative and sponsored events.
• Order and maintain necessary office supplies and other items for TC Futures including creating and tracking purchase orders.
• Maintain required desk aides and Equal opportunity (EO) information.
• Assist in making and keeping updated complete travel arrangements for program staff that ensures all arrangements are in order for the traveler.
• Follow all applicable Board policies and procedures.
• Maintain confidentiality.

Qualifications

• High School Diploma required.
• Bilingual and biliterate Spanish/English preferred.
• Prefer any combination equivalent to: Two years college-level course work in business administration, office management, office support training or related field; and/or three to five years of increasingly responsible administrative office support experience, including at least one year in an education environment.
• Competence with the use of Microsoft Office, Google Suite, and relevant equipment and software applications.
• Experience working in a K-12 educational setting preferred, but not required.
• Exceptional personal/office organizational, teamwork, and communication skills.
• Ability to compose and format a variety of written communications such as memos, forms, brochures, spreadsheets, and visual data displays.
• Ability to work independently and adjust to a changing work environment.
• Ability to maintain a good working relationship with co-workers, school district personnel, and other stakeholders.
• Ability to operate all standard office machines and equipment.
• Represent agency in a professional manner.
• WSP/ FBI background clearance required.

Skills

• Effective communication strategies, both written and verbal.
• Ability to communicate clearly and professionally with individuals from diverse backgrounds.
• Ability to maintain confidentiality of all information.
• Ability to efficiently operate computers and associated software, as well as general office machines.
• Strong and effective oral and written communication skills including accuracy in spelling, punctuation, composition and grammar.
• Ability to work independently and be able to adjust to a busy, changing work environment.
• Ability to exercise initiative and good judgment, make sound decisions, forecast and prioritize work to meet deadlines, apply strong time management skills and exercise organization and accuracy in all tasks.

Benefits

• Opportunities to receive on the job training.
• Access to full benefits (SEBB medical, vision, and dental insurance. WA DRS SERS retirement plan. Medical reimbursement account, Life and Long-Term Disability Insurance etc.).
• Access to the agency's wellness and employee assistance program.
• Paid sick leave (8 hours per month).
• Paid vacation leave (start at 8 hours per month).
• Paid personal leave (2 days per year).
• Paid holidays (13 per year).

Pay

Hourly Rate through Aug. 31: $24.94 (step 1/year 1), Hourly Rate (26/27 SY) Sep. 1: $25.59 (step 1/year 1) - $28.80 (step 5/year 5).

Schedule

Monday-Friday (8:00am - 5:00pm).