Customer Service Specialist

About the role

Cornestone Bank is seeking a full-time Customer Service Specialist to join their team in New Town. The position involves processing new account transactions, assisting customers with account selection and financial services, cross-selling products, maintaining and closing accounts, providing service assistance, performing clerical duties, and promoting the bank through good customer relations and referrals.

Responsibilities

• Process new account transactions
• Aid customers in selecting various accounts and financial services
• Cross-sell bank products and services
• Maintain and close all account types
• Provide account-related service assistance to customers in reception areas and over the phone
• Perform location clerical duties
• Promote the bank by maintaining good customer relations and referring customers to appropriate staff for new services

Requirements

• High School Diploma or GED
• One year of bank or related experience, or an equivalent combination of education and experience

Qualifications

• Excellent customer service skills
• Knowledge of all bank deposit products and policies
• Ability to field and answer requests via phone, e-mail, or in-person

Skills

• Customer service skills
• Banking knowledge
• Phone and in-person communication skills

Benefits

• Competitive pay
• Comprehensive benefits program
• Incentive compensation plan

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.