Customer Service Specialist

Connexus Energy is looking for a Customer Service Specialist to serve our members as the first point of contact, providing exceptional service to ensure the best member experience possible.

About the role

This role is responsible for answering member phone calls, analyzing data, and resolving residential and business member inquiries, while promoting programs and services.

Responsibilities

• Manage external member relationships, using multiple types of communication channels.
• Analyze, answer, and resolve member issues to create quality member relationships.
• Collect delinquent residential and commercial accounts in a timely and professional manner, within all appropriate guidelines.
• Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals.
• Discuss current incentives available or deemed a priority by Connexus and encourage members to participate in applicable programs.
• Communicate and work effectively with other departments and the community to meet our members’ needs.

Requirements

• High school diploma or equivalent
• Two or more years’ experience in a customer service role
• Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel, and Outlook

Qualifications

• Inbound and outbound call center and/or collection experience
• Experience in a high-volume, inbound call center
• Ability to effectively work within a team environment and contribute to the achievement of departmental goals
• Focused on continuous learning, productivity, and is results-oriented

Pay

The anticipated hiring range for this role is between $20.78 and $23.37 per hour. The final compensation offered is based on the selected candidate’s qualifications, experience, and skill level. This position is also eligible for an annual bonus with a target payout of 5% of annual earnings based on company performance.

Benefits

• Medical, dental, and vision insurance
• Health savings account with employer contribution
• Flexible spending accounts
• 401(k) plan with generous company matching and non-matching contributions, plus independent investment advisory services
• Accrued PTO, holiday pay, and wellness days
• Tuition reimbursement
• Recognition program
• Employee referral program
• Charitable giving and employee activities
• Company-paid life insurance, short-term disability, and long-term disability