Customer Service Specialist

About the role

Concierge Home Care delivers high-quality primary care directly to patients in their homes, focusing on holistic, patient-centered care that enhances quality of life. The team is guided by compassion, integrity, and innovation, offering resources and support for professional growth.

Schedule

This is an in-office position based in Port Orange, FL. Hours are Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail
• Greet and assist company guests and visitors
• Receive, sort, and forward incoming mail and publications
• Sign for and distribute package deliveries
• Order, receive, stock, and distribute office supplies as needed

Qualifications

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check-out) and answering phones
• Prior authorization experience, specifically through Availity, United Healthcare portal, and CoverMyMeds
• Ability to work in a high-call environment
• eClinicalWorks experience
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office

Benefits

• Three weeks of PTO, increasing to four weeks after five years
• Quarterly bonuses based on individual and team performance
• 401(k) options
• Employee Assistance Program (EAP)
• Pet insurance
• Legal assistance
• Employee referral bonuses
• Health, dental, vision, and HSA options
• Mileage reimbursement or company vehicle (per company policy)
• Data plan reimbursement
• Ongoing training, mentorship opportunities, and support for career development