Customer Service Specialist
About the role
This is a part-time, temporary position that will work a maximum of 1,000 or 1,500 hours in the fiscal year. The role is utilized at various City of Roseville Parks, Recreation & Libraries facilities, including the Mahany Fitness Center, the Maidu Community Center, the Mike Shellito Indoor Pool, and the Parks, Recreation & Libraries Administrative Office located at 316 Vernon Street.
Responsibilities
- Complete park and facility rentals
- Respond to calls, emails, and in-person requests from the public
- Perform data entry
- Other related duties as assigned
Requirements
- One season of experience in a position assisting in recreation facilities, recreation programs, customer service, or a related field is desirable
- Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree
Foreign education must be evaluated by an accredited U.S. college or a member agency of NACES or AICE for equivalency.
Selection Process
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula to determine ranking on the Employment List. Supplemental questions will be used for interview and selection determinations.
Final appointment is contingent upon:
- Check of past employment references
- Passing a City-paid fingerprint check
- Pre-employment medical exam (if applicable)
- Drug and alcohol screening test (if applicable)
- Credit check (if applicable)
- License and/or education verification (if applicable)
- Psychological examination (if applicable)
- Extensive Police Department background check (if applicable)
Some positions require clearance of a comprehensive Police Department background check within 12 months of appointment. Candidates may be appointed prior to clearance but will have limited IT system access until clearance is received.