Customer Service Specialist

City of Edinburg is seeking a dedicated Customer Service Specialist to perform daily office tasks, including greeting callers in a friendly and professional manner to address their issues, concerns, or questions.

About the Role

As a Customer Service Specialist, you will answer a multi-line phone system within three rings, process requests effectively, and maintain a warm, professional demeanor. Your role is essential to the city, providing accurate account assistance, information, and referrals to appropriate services or resources. You will handle clerical and data entry duties, work with various software programs and telephone consoles, and assist with payroll functions, bookkeeping, accounting procedures, invoices, and purchase orders. You will also provide support to other divisions within the department as needed.

Qualifications

• High school diploma, GED, or equivalency (required).
• Community college, vocational, business, technical, or correspondence school certificates (preferred).
• One year of related work experience in customer relations (required).
• Three years of experience in a related field (preferred).
• Current valid Class "C" driver's license from the Texas Department of Public Safety.
• Bilingual (English/Spanish) (required).
• Excellent oral and written communication skills.
• Attention to detail and strong teamwork abilities.
• Dependability and hands-on approach to work.

Benefits

• Competitive pay of $15.05/hour.
• Paid holidays and paid time off (PTO).
• Life and ADD insurance.
• Retirement plan with a 7% employee contribution and a 2-to-1 city match.
• 100%-paid medical and dental insurance (optional dependent coverage available).
• Workers' compensation and Family and Medical Leave Act (FMLA) coverage.
• Employee Assistance Program (EAP).
• Healthy lifestyle program.
• Access to Active Edinburg fitness centers.

About City of Edinburg

Edinburg is the fastest-growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in Texas. Recognized as an All-America City three times by the National Civic League, Edinburg offers exceptional entertainment, arts and culture, recreation, and education. The city values its employees, providing competitive compensation, exceptional PTO opportunities, and great benefits to support healthy, productive lives.

Applicants will be subject to a complete background investigation and must pass a pre-employment drug test administered by the City of Edinburg.