Customer Service Specialist

Responsibilities

• Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
• Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
• Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
• Provides client service through education and offers solutions.
• Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
• Educates new clients entering the program.
• Offers solutions for other related issues clients might be facing – example; if they are not eligible, offer alternatives that they may be able explore.
• Performs other duties as assigned and will provide back up support to other specialists.
• Aids in special projects and performs other duties as assigned.

Requirements

• High School Diploma or equivalent; associate’s or bachelor’s degree preferred; Child Development experience a plus.
• One or more years in a customer service environment required.
• Demonstrates excellent customer service skills.
• Comfortable handling large call volumes daily and able to work in a fast-paced atmosphere.
• Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required.
• Works in a team environment and be a team player.
• Possesses efficient organizational and time management skills.
• Problem solving utilizing available resources.

Qualifications

• Must have a valid Texas driver's license.
• Driving record must comply with CCG's automobile insurance carrier requirements.
• Must have liability insurance coverage and reliable personal transportation.
• Must successfully meet all compliance background check requirements for federal funding throughout employment.

Skills

• Excellent customer service skills.
• Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel.
• Problem solving utilizing available resources.

Benefits

• Paid Parental Leave
• Short Term, Long Term Disability and Basic Life Insurance at no cost
• Medical, Dental and Vision Insurance
• Telemedicine at no cost
• 401(k) with a company match
• Paid Time Off (12)
• (12) Paid Company Holidays
• Generous Health and Wellness Benefits