Customer Service Specialist

Duties and Responsibilities

• Serves customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the expertise to explain product features and benefits.
• Calculates discounts and any promotions as applicable to the rental agreement or sale.
• Maintains the customer folders, ensuring they are setup, filed, and properly maintained.
• Qualifies customers for the product.
• Performs regular sales and marketing calls.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Affords assistance in creating and verifying rental agreements and educating customers on their agreement.
• Affords assistance in training and developing the stores delivery and installation specialists.
• Affords assistance in managing store inventory.
• Affords assistance in refurbishing store merchandise.
• Completes any other tasks assigned at the discretion of management.