CUSTOMER SERVICE SPECIALIST

Cambridge Naturals is a second-generation family-owned business, founded in 1974. Our mission is to provide the best choices in natural wellness products (nutritional supplements, clean body care, organic foods, and healthy lifestyle supplies) and offer an amazing customer experience to our local community. We are committed to sourcing products locally, organically, and ethically via fair trade and direct trade channels, and to donating a portion of our profits to social and environmental organizations that impact our community. As part of our vision for a more just, equitable, and sustainable world, we strive to partner with businesses owned by women and historically-marginalized folks.

About the role

We are seeking a self-motivated, friendly, and detail-oriented Customer Service Specialist with a knowledge of and/or deep interest in natural health and wellness, particularly in supplements and/or body care. The ideal candidate is an effective communicator who enjoys working in teams, is passionate about retail and customer service, and can multitask in a fast-paced environment. Computer savviness and competence with point-of-sale software is a plus. This role requires availability for morning, evening, and weekend shifts.

Responsibilities

• Provide excellent customer service, ensuring every customer has a friendly, positive, and helpful experience while helping them find products or alternatives.
• Operate the point-of-sale register with accuracy and a friendly demeanor.
• Merchandise products throughout the store, including fronting and facing shelves, executing end caps, and creating product displays as directed.
• Stock products accurately on shelves or in backstock, and price products using the inventory system.
• Perform regular cleaning tasks, including taking out trash and recycling, sweeping the sales floor, sanitizing bulk herbs scoops, and ensuring the store is neat and organized.
• Complete closing duties as scheduled, including helping to front and face shelves for the morning.
• Proactively communicate and collaborate with staff to complete daily tasks and maintain a positive, team-oriented work environment.
• Lift and open boxes up to 30 lbs.
• Attend trainings, workshops, and staff meetings as needed.
• Stay informed about industry trends through trade journals, news articles, and other provided resources.
• Respond to emails and internal communications in a timely manner.
• Provide floor and section coverage, ensuring punctuality and appropriate communication if late or unable to attend a shift.

Requirements

• Knowledge of and/or deep interest in natural health and wellness, with a strong background in supplements and/or body care.
• Availability to work morning, evening, and weekend shifts.
• Ability to multitask and adapt to a fast-paced retail environment.
• Physical ability to lift up to 30 lbs and perform cleaning tasks.
• Emotional maturity, patience, and a good sense of humor to navigate diverse customer interactions.

Pay

Hourly wage ranges from $17.50 to $19.00, depending on experience.