Customer Service Specialist

Why Hearst Autos? As the leading automotive media organization in the world, Hearst Autos connects car buyers, owners, and enthusiasts to the information they need, the experiences they crave and the stories they love – while connecting automotive marketers to this audience of unrivaled breadth and diversity. As a division of Hearst Magazines, we offer the best of both worlds: a nimble, fast‑paced entrepreneurial environment coupled with the career development opportunities and perks of an established company. Bring a Trailer is a part of the Hearst Autos family. BaT Auctions are the best way to buy and sell classic, collector, and enthusiast vehicles. We curate vehicles submitted by our audience and craft transparent auction listings that present the vehicles as they are—without superlatives or dubious used‑car‑lot language. BaT’s ever‑growing community of knowledgeable users vets each listing so potential buyers can bid with confidence.

Your Impact

Are you an outgoing and empathetic person who is motivated by helping other people solve problems? We need you. As a Weekend Customer Service Specialist, your job will be to ensure that BaT users have an easy and enjoyable engagement with the site and one another. The ideal candidate will be collaborative, responsive, and organized and will provide the best possible experience to users in our community. You have a passion for autos, a background in customer service and a flair for writing. This is a full‑time position that can be done remotely.

What You’ll Do

• Provide exceptional customer service to buyers and sellers by responding to inquiries and creating processes to streamline communication.
• Monitor a busy inbox and resolve customer issues via email and phone with sensitivity and timeliness.
• Escalate any potential problems or feedback from customers to the auction team.

Who You Are

• Excellent interpersonal skills: capable of interacting with the BaT team and clients in a professional and positive way.
• Strong communication skills: stellar written and verbal communicator, comfortable providing thoughtful and insightful responses in a timely fashion.
• Knowledge of classic cars: a passionate classic‑car enthusiast.
• Solutions‑oriented: approaches problem‑solving with empathy and patience.
• Can‑do attitude: agile in responding to the changes and demands of a small startup.
• Thorough: strong attention to detail and ability to prioritize.
• Domain knowledge: familiar with the BaT brand and interested in the vehicles featured on BaT each day.

Pay

The base salary for this role is between $65‑70K annually. The actual base pay offered depends on transferable skills, work experience, business needs, and market demands. The range is subject to change.

Schedule

This is a full‑time remote position (40 hours per week) with weekend coverage. Shifts are Wednesday – Sunday or Saturday – Wednesday. Remote applicants must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NC, NY, OH, PA, RI, TX, VA, WA, WI.