Customer Service Specialist
About the role
This position is a critically important role, acting as the company’s “brand ambassador” by being the front-line point of contact with our customers. While this is a remote/work from home role, it requires a commitment to commute to our Sandpoint, ID office daily during an initial training period (typically 2 weeks, 7:00am-4:00pm). After the initial training period, normal work hours are Monday through Friday 6:00 AM to 3:00 PM.
Responsibilities
- Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm and resolving issues with positive outcomes
- Answer customer inquiries regarding service issues, account questions, and general client concerns
- Assess customer requirements and expectations
- Communicate in a timely and accurate manner
- Take actions to encourage timely payments
- Process payments
- Work within and contribute to the team environment
Requirements
- Minimum 2 years' experience working in a customer-focused environment
- High level of trust and integrity
- Strong customer service, interpersonal, and relationship-building skills
- Confidence and professionalism on the phone
- Excellent written communication skills
- Computer experience and proficiency – MS Word, Excel, and other business programs
- Analytical and problem-solving skills
- Effective time management and ability to prioritize projects and customer needs
- Professionalism in demeanor, language, and appearance
- Willingness to work with and adhere to performance goals
- Patience, flexibility, and the ability to manage stress
- High school diploma required – Associate’s/Bachelor’s degree preferred
Benefits
There is opportunity for professional development and growth in this role. Pure Water Partners is one of the fastest-growing companies in the Sandpoint area, seeking committed individuals to strengthen our company as we expand.
Schedule
Monday through Friday, 6:00 AM to 3:00 PM (after an initial 2-week training period in the Sandpoint, ID office, 7:00 AM to 4:00 PM).