Customer Service Specialist

Position Summary

As a Customer Service Specialist, you will serve as the primary point of contact for customers while managing the order lifecycle from receipt through fulfillment. You will communicate with customers via phone, email, chat, and other communication channels, answer questions, resolve issues, and ensure orders are entered and processed correctly.

Key Responsibilities

• Process and manage incoming B2C customer orders with accuracy and efficiency.
• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide order status updates, shipping information, and product support.
• Investigate and resolve customer concerns, including order discrepancies, returns, and warranty claims.
• Cook up with warehouse, logistics, and sales teams to ensure timely order fulfillment.
• Maintain accurate customer records and order documentation.
• Monitor order queues and proactively address potential delays or issues.
• Process returns, exchanges, and credits in accordance with company policies.
• Deliver a positive customer experience while maintaining professionalism and empathy.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Qualifications

• A high school diploma or equivalent.
• 2+ years of customer service, order processing, or administrative support experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
• Strong problem-solving and conflict-resolution abilities.

Skills & Competencies

• A customer-first mindset.
• Strong data entry accuracy.
• Team collaboration.
• Time management.
• Professional communication.
• Adaptability and flexibility.
• Positive attitude and reliability.

Desirable

• Experience processing B2C orders in an ERP, CRM, or order management system.
• Experience in e-commerce, retail, manufacturing, or distribution environments.
• Familiarity with shipping and logistics processes.
• An associate's or bachelor's degree in a related field.

Why Us?

• Competitive compensation.
• Comprehensive benefits package.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A supportive and collaborative team environment.

How to Apply

If you are passionate about delivering excellent customer service and thrive in a detail-oriented role, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.

About Us

The Boards & More GmbH consolidates the brands Fanatic, Duotone, ION and SQlab, some of which have been active as individual brands for more than 40 years. The company designs and delivers products in the sports areas of stand-up paddle boarding and mountain biking and is the world’s leading company in the fields of kiteboarding, windsurfing and wingfoiling.