Customer Service Specialist

About the role

As a Customer Service Specialist at Biz Voice Boost Inc., you will work directly on customer resolution in support of customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The role focuses on specialized execution within contact-center service support, with decisions grounded in current records rather than memory or guesswork.

Responsibilities

• Maintain the Customer Service Specialist workflow by helping the team resolve routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with sufficient context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.
• Review available case history before responding to ensure accurate and informed resolutions.

Expected Contribution

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. This is measured through effective execution within contact-center service support.

Skills

• Use Customer Service Specialist Documentation and Customer Communications Operations confidently.
• Apply problem-solving without losing track of exceptions, owners, or deadlines.
• Document status updates clearly so another teammate can follow the reasoning.
• Use sound judgment around issue triage, especially when escalation is required instead of assumption.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $44,000–$66,000 per year.