Customer Service Specialist
Job Description Summary
As a Customer Service Specialist, you will manage supply chain relationships with customers, ensuring seamless order management, prompt issue resolution, timely deliveries, and accurate invoicing. You will foster strong relationships with internal and external stakeholders, analyze order trends, and drive process efficiencies.
Essential Duties and Responsibilities
- Manage all supply chain communications and activities for assigned customers, overseeing purchase order processing and ensuring timely resolution of issues from order placement to delivery and invoicing.
- Establish and maintain effective working relationships with key internal and external stakeholders across functions.
- Utilize the SAP order management system to oversee customer accounts and ensure compliance with all requirements.
- Analyze order trends and patterns to identify opportunities for process improvement and enhanced customer efficiency.
- Process a variety of customer orders, including imports, sample requests, donations, and returns.
- Provide support to Regional Sales Managers, including managing sample requests, product availability inquiries, customer documentation, and delivery status updates.
- Collaborate with Commercial Master Data and Sales teams to maintain accurate customer information in SAP.
- Efficiently navigate systems such as SAP, third-party logistics platforms, and the company’s EDI provider to manage order processing and fulfillment.
Qualifications and Competencies
- Bachelor’s degree preferred; relevant experience may be considered in lieu of a degree.
- Minimum of 2 years of experience in a customer-centric or consumer packaged goods (CPG) environment, preferably in a supply chain or logistics role.
- Exceptional communication, interpersonal, and collaboration skills, with the ability to build and maintain effective business relationships.
- Strong organizational, analytical, problem-solving, and decision-making capabilities.
- Demonstrated expertise in account management and business development.
- Proficiency in SAP order-to-invoice processing and reporting, strongly preferred
- Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, required.
Performance Expectations
- Demonstrates quality, accuracy, reliability, and timeliness in all work performed.
- Consistently produces thorough and detail-oriented results.
- Earns the trust and respect of management, colleagues, and brokers through professionalism and integrity.
- Maintains the confidentiality of sensitive business and product information.
- Communicates effectively and fosters strong working relationships to achieve departmental goals and objectives.
Working Conditions
This job is Chicago Remote. Hours of work will generally be during regular business hours with at least 40 hours a week. At times there will be some variation in work hours due to special projects, deadlines and other concerns.
Total Rewards
- Base Salary: $60,000 - $70,000 – non-exempt
- Bonus opportunity: 5%
- 401k Match
- PTO, Medical, Dental and Vision coverage from Day One
- Chicago based but fully remote
Bel Brands is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.