Customer Service Specialist

About the role

As Customer Service Specialist, you play a critical role in the everyday success of the organization. In this administrative business operations role, you will have indirect responsibility for leading and supporting fulfillment teams, providing customer support, and designing efficient and effective routes. You will need to remain calm under pressure, utilize professional judgement, and practice excellent communication to achieve the desired outcomes of this role.

Responsibilities

• Customer Support
  • Inbound and outbound customer communication via email, phone and chat to include: job site readiness confirmations, reschedule requests, escalations and damage claim resolution, route progress / impact updates, product availability review and communication
  • Real time route monitoring and communication
  • Connect directly with fulfillment resources to advise, support, and solve situations that arise
• Operations and Analytics
  • Produce insights used to drive growth, cost reduction, and over performance management
  • Perform root cause analysis by deconstructing customer experiences
  • Validate and take action on vendor and customer invoicing
  • Complete audits of order details and job completion resulting in improved accuracy and revenue

Qualifications

• High school diploma or equivalent

Benefits

• Full health insurance (medical, dental and vision)
• 401(k) with match
• Life insurance
• Paid holidays and PTO
• Disability coverage
• Career development opportunities