Customer Service Specialist | 1st Shift

Description

Now Hiring: Customer Service Specialist | 1st Shift

Shift/Schedule

Mon - Fri 8:30AM - 5:00PM

Pay

$25 - $27 per hour

Why Join Our Team?

• Need cash before payday? We’ve got you covered with on-demand pay
• Full benefits package – medical, dental, vision & 401(k) match
• Generous PTO & holidays
• Growth opportunities to expand skillsets and enhance career

Affirming Our Values

• Communication
• Community
• Wellness

Other Benefits & Programs We Offer

• Full-time & stable hours
• Referral bonus program
• Tuition reimbursement
• HSA Medical plan option with annual company contribution
• Perks at Work – discounts on shopping, travel & more
• Proven continued business growth for future opportunities

Overview

The Customer Service Specialist serves as a key liaison between Gehl Food & Beverage, Inc. and its customers. Reporting to the Customer Service Manager/Supervisor, this role supports customer inquiries, order processing, issue resolution, and shipment coordination while ensuring compliance with company policies and regulatory requirements. The position also supports sales, reporting, and export-related activities as assigned.

What You’ll Do

• Respond to customer inquiries related to orders, returns, credits, and service issues.
• Resolve customer complaints and proactively identify service trends and improvement opportunities.
• Process and manage customer orders, records, and invoicing accurately and on time.
• Research and resolve invoice deductions and claims for assigned accounts.
• Support Regional Sales Managers with administrative tasks, reporting, and data entry.
• Maintain strong relationships with customers, brokers, and internal sales teams.
• Prepare and manage customer, sales, inventory, and order status reports.
• Cook up shipments to ensure on-time, in-full delivery, including carrier scheduling.
• Maintain customer portals, key account websites, and order/shipment systems.
• Ensure compliance with quality, food safety (GFSI), GMP, export, and safety standards.
• Contribute to team projects and cross-functional initiatives as needed.
• Prepare and manage export documentation for international shipments.
• Ensure compliance with export regulations, licenses, tariffs, and documentation requirements.
• Cook up with carriers, customers, authorities, and internal teams on export activity.
• Maintain export records and compliance procedures.

Requirements

• Experience in customer service, sales support, or order management preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to analyze data and prepare reports.
• Proficiency in ERP systems, customer portals, and Microsoft Office (Excel preferred).
• High attention to detail and commitment to accuracy and compliance.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Knowledge of export documentation and international shipping preferred or willingness to learn.