Customer Service Specialist 1

About the role

The Customer Service Specialist 1 position at Recology King County-Office Fidalgo is responsible for providing efficient and courteous customer service by telephone and/or personal contact for routine or straightforward issues.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addreses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Performs other duties as assigned.

Qualifications

• A high school diploma or GED is required.
• A bachelor's degree is preferred.
• 0 – 2 years of related experience and/or training are required.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency in computer data entry and word processing.

Benefits

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retail plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Education assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
• Pursuant to applicable law, we will consider for employment qualified applicants with criminal records.
• It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.