Customer Care Specialist-1st Shift

About the role

The Customer Care Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by:

• accurately and efficiently entering Dealer Partner orders into our order processing system
• checking those entries for accuracy
• alerting the Account Manager and/or Account Coordinator if information for entry is not complete or clear

Responsibilities

• Supports the CARE values of the organization.
• Commit to producing a quality product for our customers.
• Maintains database by entering new and updated customer and account information.
• Collaborates with Partner Dealer Response Specialists to compile and prioritize customer orders for entry.
• Processes customer and account source documents by reviewing data for deficiencies and resolves deficiencies by using standard procedures or returning incomplete documents to the Partner Dealer Response Specialist for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Reviews customer accounts for duplication and updates them accordingly.
• Safeguards information by completing database backups.
• Maintains customer confidentiality and protects operations by keeping information confidential.
• Achieves related results as needed.
• Drafts CAD drawings for Customer Sign Off.
• Focuses on processing Customer Drawings through the order entry CAD Tool.
• Second-checks Engineered/Pre-engineered Drawings.
• Speaks with Customers regarding submitted/pending CAD Drawings.
• Performs other duties as assigned.

Qualifications

• High school diploma.
• CAD/Drafting Experience (Casework/Cabinet Experience Preferred But Not Required).
• Valid state-issued motor vehicle license.
• Detail Oriented and Organized.
• Ability to effectively prioritize entry based on customer need.
• Experience in general computer applications.
• Excellent Verbal & Written Communications Skills.

Benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.