Customer Care Specialist

About the role

We're seeking candidates with 2+ years of inside sales experience who thrive in a fast-paced, customer-focused environment. This position supports a business that operates 24 hours a day, 7 days a week, 365 days a year. Candidates must be flexible and willing to support holiday coverage and business-critical needs as required.

Schedule

Monday through Friday, 11:00 AM to 8:00 PM ET.

Responsibilities

• Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
• Qualifies inbound customer contacts to understand projects and explain what equipment would best help to successfully complete the project safely and efficiently
• Improve revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional rental and sales requirements
• Builds relationships with customers to make them feel important and their business appreciated
• Always displays a positive and enthusiastic attitude with our customers
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Makes recommendations for improvement of all existing processes and procedures

Requirements

• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Must be a strong team player and enjoy supporting others to “get things done”
• Must display a positive, enthusiastic, helpful and professional attitude at all times
• Strong PC systems and typing skills (CRM, email, chat)
• Previous experience in a call center customer service role preferred
• Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 preferred
• Previous equipment rental or construction industry experience preferred

Physical Demands

• Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job
• Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work
• All duties must be performed according to Sunbelt’s safety policies and guidelines
• Reasonable accommodations may be made to comply with ADA/ADAAA

Pay

Base Pay Range: $17.75 – $23.72 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt provides a comprehensive benefits package to its full-time employees:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Paid time off (subject to Sunbelt’s policies unless specified in a collective bargaining agreement):

• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half-day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day