Customer Care Specialist

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Waccamaw Management, an Associa company, is hiring a Customer Care Specialist to work in the corporate office in Briarwood. The Customer Care Specialist provides excellent phone support and customer service to homeowners. Is Pro-active and participates in team efforts to achieve departmental, interdepartmental and corporate goals. Has the flexibility to help cover other shifts when a co-worker is out.

Schedule

Monday – Thursday, 8:00 am – 5:00 pm; Friday, 7:30 am – 2:00 pm.

Responsibilities

• Maintains and updates homeowner files in Accounting Software, Access Card System Software, and hard copy on-site files.
• Provides information by answering homeowner questions relating to the Community and its Governing Documents (CC&R’s or Master Deed) and escalates questions that require attention from management.
• Answers multi-line phone system for 190+ properties, while being resourceful to assist customers.
• Greets and assists customers in the lobby.
• Handles postage, opening and distributing of mail.
• Problem solving while staying calm under pressure.
• Preparation of customer informational packets.
• Ordering of office supplies.
• Represents the company and communities by maintaining a professional and positive appearance and demeanor while working.
• Contributes to team effort by accomplishing related results as needed and communicating and coordinating with staff members.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1+ years of office support, clerical, and/or administrative assistant experience.
• Excellent communication skills with a proven working experience with conflict resolution.
• Service driven, team oriented.
• Strong attention to detail, ability to maintain confidentiality, excellent organizational, time management and leadership skills.
• Well versed in Microsoft Office Products (Word, Excel, and Outlook).