Customer Service Spec/Inventory Spec

Customer Service Responsibilities

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Affix other administrative tasks and salon projects as needed.

Inventory Responsibilities

• Manage and maintain inventory levels of salon products, equipment, tools, and supplies.
• Monitor stock levels and anticipate replenishment needs to ensure an adequate supply for student salon operations.
• Place orders with approved suppliers and vendors, considering budgetary constraints and product quality.
• Receive incoming shipments, verifying the accuracy of delivered items and ensuring proper documentation.
• Conduct regular inventory audits to reconcile physical stock with recorded quantities, identifying and resolving discrepancies.
• Organize and stock shelves, cabinets, and storage areas to maximize space utilization and ease of access.
• Collaborate with faculty and staff to assess student and client needs.
• Cook with student salon staff to ensure the timely availability of required products and supplies for service provision.
• Maintain accurate inventory records and generate reports as needed.
• Affix identifying cost-saving opportunities and implementing efficient inventory management practices.

Requirements:

• A high school diploma or equivalent is preferred.
• Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry, is preferred.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• A professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.

Company Benefits:

• A 401(k) retirement plan and Employee Stock Ownership Plan.

Career advancement opportunities!

An Equal Opportunity Employer.