Customer Service/Shipping Clerk

Responsibilities

• Audit orders and shipping quantities against picking documents.
• Gather, enter into SAP system, and maintain all data and records related to shipping and receiving activities.
• Enter data for domestic and international shipments into the company's ERP system and shipping systems of commercial freight carriers.
• Complete special projects as directed by Lead or Supervisors.
• Answer and route all telephone calls politely, take messages, and route to proper individuals.
• Assist and evaluate shipping point, service, weight, and freight permit needs.
• Initiate, answer, and document tracer inquiries via email and/or fax.
• Notify consignees of shipment arrivals and coordinate shipment information with other offices and/or agents.
• Assemble packaging materials and package merchandise according to instructions.
• Coordinate with carriers and freight forwarders to schedule pick-up of goods.
• Identify and correct errors on packing lists and invoices.
• Prepare accurate bills of lading for outbound freight.
• Ensure drivers depart with appropriate paperwork.
• Ensure accuracy of all shipping documents by adhering to standard operating procedures.
• Perform other duties as assigned.

Qualifications

• Effective communication and coordination skills.
• Customer Service experience preferred.
• Great organizational and time management abilities.
• Stress tolerance with a clean and neat attitude.
• Ability to perform data entry work.
• Basic computer knowledge and SAP experience preferred.