Collections/Customer Service Clerk

Responsibilities

• Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships
• Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes
• Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax
• Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
• Perform account reconciliation

Qualifications

• Effective decision-making
• Strong attention to detail
• Highly self-motivated with excellent organizational and communication skills and professional phone etiquette
• Ability to work both independently and as a team player, record accurate and detailed notes
• Assist with various A/R functions as needed including handling returned checks
• Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite
• Foster a professional rapport with customers

Benefits

• Core Values: Championing Customer Needs, Acting with Honesty and Integrity, Following Policies and Procedures, Working Safely, and Teamwork
• Equal Opportunity Employer
• Company-hosted family events
• Rewarding careers with supportive management
• Professional Development: On-site & virtual training
• Stability from our long history of success and growth
• Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more

Pay

• Expected salary range: $20.00 - $25.00 per hour

Schedule

• Full-time position