Customer Service Shift Supervisor - RMG

About the role

The Customer Service Shift Supervisor will oversee and manage a team of customer service representatives, ensuring high levels of customer satisfaction and efficient operations. This role requires strong leadership skills, excellent communication abilities, and the ability to handle multiple tasks simultaneously.

Responsibilities

• Oversee and manage a team of customer service representatives
• Ensure high levels of customer satisfaction through effective communication and problem-solving
• Manage daily operations to maintain efficiency and productivity
• Train and develop team members to improve performance and customer service standards
• Handle escalated issues and provide timely resolutions
• Collaborate with other departments to ensure seamless service delivery

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• At least 2 years of experience in customer service or a related field
• Proven leadership and management experience
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple priorities
• Experience with CRM systems and customer relationship management

Qualifications

• Strong interpersonal and conflict resolution skills
• Ability to work flexible hours including evenings and weekends
• Proficiency in Microsoft Office Suite

Skills

• Customer service skills
• Leadership skills
• Communication skills
• Problem-solving skills
• CRM system proficiency

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

$40,000 - $50,000 annually

Schedule

Variable schedule to accommodate shifts and customer needs