Customer Service Representative
About the role
The Customer Service Representative position at XPO requires 2 years of customer service experience, strong computer, typing, and 10-key skills, and experience with Microsoft Office. Preferred qualifications include transportation experience, excellent verbal and written communication skills.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Absorb and assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
- Perform general clerical duties such as answering and directing phone calls, filing, data entry, and billing
- Process over, short, and damaged freight and related documentation for customer resolution
Requirements
- Available to work a variety of shifts, including days, evenings, nights, and weekends
Qualifications
Minimum qualifications include a high school diploma or equivalent. No degree is required.
Skills
Preferred qualifications include transportation experience, excellent verbal and written communication skills.
Benefits
- Pay starts at $22.10 per hour
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day
Bill shipments according to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Absorb and assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
Perform general clerical duties such as answering and directing phone calls, filing, data entry, and billing
Process over, short, and damaged freight and related documentation for customer resolution
What’s required
- Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.