Customer Service Representative
Job Summary
As a Call Center Representative at Enlightened, Inc., you will be the first point of contact for customers seeking assistance over the phone. You will handle inbound calls promptly and professionally, addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
Duties
- Follow call center scripts and guidelines to ensure consistent service delivery
- Meet or exceed individual performance goals and targets
- Resolve customer complaints or concerns with patience and empathy
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to ensure clarity and understanding
Skills
- Excellent customer service skills
- Proficiency in English
- Strong phone etiquette and communication abilities
- Experience with outbound calling and upselling techniques
- Ability to analyze customer requirements and provide suitable solutions
- Service-oriented mindset with a focus on achieving targets
- Proficient in data entry with high accuracy
Bilingual Candidates and Recent College Grads Encouraged to Apply
Bilingual candidates and recent college grads are strongly encouraged to apply...
Work Schedule
- Monday - Friday 9:30am - 5:30pm (during 3-week training program)
- Monday - Friday 8:00am - 7:00pm (8 hours shift - full-time work schedule)
- Occasional overtime may be required, including working the Saturday before any Monday that is observed as a holiday (e.g., Memorial Day and Labor Day).
About the Role
This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others. If you are enthusiastic about providing exceptional customer service and have the skills required for this position, you are ready to become Enlightened!
Equal Opportunity Employer
We value diversity and inclusion in the workplace. Join us at Enlightened where your skills and passion for recruitment can make a real difference.