Customer Service Senior Representative

Responsibilities

• Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution.
• Resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
• Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
• Support products that are more complex or critical.

Qualifications

• A High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 5+ years of relevant experience.
• Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times.
• Proficient computer skills including familiarity with MS Word, Excel, and e-mail.

Compensation

• Compensation details: $26.02 - $32.53 Per Hour.
• The amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
• For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.
• For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
• In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

About The Role

• At Wesco, we build, connect, power and protect the world.
• We are a leading provider of business-to-business distribution, logistics services and supply chain solutions.
• We create a world that you can depend on.
• Our Company’s greatest asset is our people.
• We promote a culture that is grounded in teamwork and respect.
• With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings.
• Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• Retail savings plans.

Company Information

• Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
• We are an Equal Opportunity Employer.
• Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.