Customer Service Self Pay Specialist III, Single Billing Office, Baptist Metro Square

Job Responsibilities

• Serves as the point of contact for the Baptist Health integrated single billing office customer service center.
• Handles a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages, and MyBaptistChart inbasket messages and social media.
• Responsible for the timely, accurate resolution of patient, guarantor, and third party (insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise.
• Functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts.

Requirements

• 1-2 years Billing Experience Required
• 1-2 years Medical Billing Experience Required
• 1-2 years Customer Service Experience Required
• 1-2 years Call Center Experience Preferred