Customer Service Specialist/Phone Operator

We have immediate part-time openings with the potential for full time.

Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible, responsive and always friendly. We provide answering services of all kinds, as well as more customized options for specialized needs such as medical answering service, legal answering service and small government answering service.

About the role

• Open availability is required to cover other shifts as needed (absences, vacation, etc.)
• An ideal candidate will be comfortable speaking with people in a variety of business types
• Multitasking and computer skills are a must
• A professional phone presence, great spelling and grammar skills, accuracy, and strong attention to detail are required

Responsibilities

• Answering calls professionally and accurately
• Transferring calls as necessary
• Handling emails and messages as directed
• Ensuring caller satisfaction and maintaining a positive image for the company

Requirements

• A background check is required
• Training is provided

Qualifications

• Excellent customer service skills
• Comfortable speaking with people in a variety of business types
• Multitasking and computer skills
• Professional phone presence, great spelling and grammar skills, accuracy, and strong attention to detail

Skills

• Customer service skills
• Computer skills
• Attention to detail

Benefits

• Professional development opportunities
• Flexible scheduling
• Competitive pay

Pay

Pay is commensurate with experience.

Schedule

Schedules are flexible and can vary based on your availability and the needs of the company.