Customer Service Call Specialist

Responsibilities

• Answer incoming customer care calls
• Call types include but are not limited to: operator services, directory assistance, and third-party answering services
• Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
• Maintain conversation with the caller in a professional manner
• Provide alternative solutions when a caller’s request cannot be fulfilled
• Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
• Actively display judgement, tact, compassion, and empathy
• Use logic and reasoning when assisting callers
• Stay motivated to multi-task under pressure in a highly repetitive environment

Qualifications

• 1-year previous experience in call center, or customer service preferred
• Ability to retain emotional control, remaining calm and professional during all interactions
• High School Diploma or GED equivalent
• Successfully pass pre-employment background check
• Fluent English speaking, reading, and writing abilities
• Ability to type a minimum of 45 words per minute with 95% accuracy
• Proficient use of multiple computer programs and telephone
• Must be able to work non-standard business hours and/or overtime when required