Customer Service Specialist | Payroll

Responsibilities

• Create work orders, document issues thoroughly for audit trails, and analyze data to identify and document process inefficiencies.
• Respond to internal payroll questions by phone and email during high-volume periods.
• Support field managers and internal teams with accurate, responsive service.
• Analyze recurring issues and identify opportunities to improve processes and workflows.
• Aid in implementing process improvements and providing training or guidance to team members.
• Escalate emerging issues and collaborate across departments to troubleshoot solutions.
• Complete additional tasks that support team goals and operational efficiency.

Qualifications

• 1+ years of call center or high-volume customer service experience.
• Experience supporting clients in a fast-paced, complex, deadline-driven environment.
• Strong problem-solving, verbal communication, and written communication skills.
• High attention to detail and ability to manage multiple priorities.
• Bachelor’s degree preferred.
• Payroll processing knowledge preferred.
• Experience using a ticket management system preferred.