Customer Service/Sales Representative - Insurance

About the role

Aurora Insurance Services, a division of First Continental Mortgage, specializes in home, auto, and life insurance with a strong emphasis on home insurance through affiliate mortgage companies and home builders. We are seeking an experienced Customer Service Representative who thrives at multitasking in a high-volume setting for our Houston or Dallas office. This role can be remote or partially remote for well-qualified candidates.

Responsibilities

• Assist with client policies and marketing/email campaigns.
• Respond to requests and leads via phone or email in a prompt and professional manner.
• Process policy changes and provide quotes as requested.
• Build strong rapport with current and prospective clients for customer acquisition.
• Engage in cross-selling and policy renewal offerings.
• Request missing or required information from clients by phone, email, or letter.
• Perform other duties as assigned.

Requirements

• Must be General Lines Licensed.
• Excellent communication and interpersonal skills, including phone etiquette.
• Adept at time management and multitasking.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Knowledge of EZLynx is preferred but not required.

Applicants with strong management skills may have opportunities to grow into a future managerial position as the company expands.

Benefits

• Medical, Dental, and Vision insurance.
• FSA, Life, Supplemental Life, and Supplemental Insurance.
• 401(k) retirement plan.
• Vacation and Sick Time.

We offer a competitive compensation package including base salary, with rewards for performance and recognition for delivering high-level customer service.