Customer Service Sales Representative

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Process customer purchase orders, order changes, and schedule updates.
• Prepare and distribute quotations for products and services.
• Cook up delivery schedules and lead times with production planning.
• Maintain customer information within ERP and CRM systems.
• Collaborate with Engineering, Quality, Planning, Production, and Shipping teams to resolve customer issues.
• Afford assistance with forecasting customer demand and identifying sales growth opportunities.
• Participate in customer meetings, audits, and business reviews as needed.

Qualifications

• Ace an Associate's or Bachelor's degree, or bring relevant work experience.
• Have at least 3 years of customer service, inside sales, or account management experience in a manufacturing environment.
• Bring Aerospace manufacturing experience to the table, especially if you've worked with OEMs and Tier One suppliers.
• Be familiar with ERP systems like SAP, Epicor, Oracle, QAD, or similar.
• Show knowledge of AS9100 and aerospace customer requirements.
• Show strong communication, organizational, and problem-solving skills.
• Be proficient in Microsoft Office, especially Excel.

Preferred Experience

• Supporting aerospace OEMs and Tier One suppliers.
• Purchase orders, long-term agreements, and contract administration.
• Manufacturing processes, production scheduling, and supply chain operations.
• Quoting and pricing activities.

Compensation

Competitive pay based on experience, ranging from $28.00 to $38.00 per hour.

Schedule

Full-time position available.

Benefits

Opportunity for Temp-to-Hire or Direct Hire.