Customer Service Sales Associate

Responsibilities

• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Manage the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Qualify each customer using our company rental requirement guidelines.
• Prepare all rental and return documents accurately and completely.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Aid customers by effectively resolving all customer service issues.
• Aid and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment.

Skills

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment.

About the role

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Benefits

• Further program information can be found here at HertzBenefits.com.
• To include, but not limited to:
• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute)
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Education Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Pay

Hourly Rate is $18.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Schedule

Work flexible shifts including weekends and holidays; and work overtime as required.

Additional Requirements

Work outdoors during all weather conditions.

Work in a fast-paced environment with a variety of tasks.