Customer Service & Sales Admin

Responsibilities

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Maintain PDM data entry and review data feed submissions for accuracy and consistency.
• Monitor the compliance inbox and communicate with dealers/jobbers regarding violations and required follow-up.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues, product compatibility concerns, delivery problems, and special requests.
• Provide quotes, lead times, and shipping information for international customers.
• Maintain a working knowledge of HPAG brands, products, policies, and offerings.
• Work directly with Amazon customers to assist with order issues, product questions, returns, warranties, and shipping concerns.
• Provide additional Customer Service support as needed, including assisting with inbound calls during periods of higher call volume.
• Provide additional administrative support based on department and business needs.

Requirements

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.

Qualifications

• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Excel; experience with formulas, lookups, filtering, and managing larger data sets is preferred.
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Strong computer skills with the ability to learn and work within multiple systems and platforms.
• Ability to work in a fast-paced environment and adjust to changing priorities.
• Self-motivated, dependable, and able to work both independently and as part of a team.
• Strong problem-solving skills and the ability to identify when an issue needs to be escalated.
• Ability to read, write, and speak English fluently.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision insurance
• Employee discount program
• Paid Time Off
• Referral program
• 401(k)

Schedule

Full-Time

Pay

$20.00/hr

Work Location

In-Person at our facility in Chandler, AZ