Customer Service Rig Technician

Responsibilities

• Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions to his or her manager or supervisor based on customer needs and resource availability.
• Conducts diagnoses.
• Provides effective hands-on repairs.
• Researches and determines spare parts needs.
• Suggests spare parts packages.
• Provides effective and efficient technical assistance, in person or on the phone.
• Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
• Solves product issues through effective identification, documentation, and communication with all affected parties.
• Aids in maintaining technical manuals.
• Aids in maintaining related service department files and office records.

Requirements

• Education and Training – High school diploma required, Associate’s Degree in a mechanical, hydraulic or electrical machinery related field or equivalent diploma from a post-secondary educational institution is desired.
• Technical Requirements – Must have some proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Must be knowledgeable in Microsoft Excel, Word, and Outlook. Must possess good communication skills and verbal and written fluency in the English language. Able to interpret some technical instructions, diagrams, flow charts, maintenance schedules and other relevant documentation.
• Experience – At least 2 years of directly related training and/or experience. Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb have the physical and mental ability to travel independently and the physical and mental ability to comply with customary workshop, office, job site work environments, safety requirements and other customary regulations and requirements in these environments. Must be physically and mentally able and licensed (as required) to operate heavy machinery, automobiles and light trucks, cranes, lifting equipment, computers and diagnostic equipment.