Customer Service Return Agent - Greenville - Spartanburg Airport - Part Time

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Return Agent. This position provides superior, friendly, and efficient service during all aspects of the rental car process.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Qualifications

• Must be able to lift 50 pounds
• Must be able to stand for extended periods of time
• Must be able to work flexible hours including weekends and holidays

Skills

• Excellent communication skills
• Customer service orientation
• Attention to detail
• Ability to work independently and as part of a team

Benefits

• Paid time off
• Employee discount
• Training and development

Pay

This position pays up to $16.00 / hour

Schedule

• Sunday, Thursday, Friday: 8:00am-4:00pm
• Sunday, Thursday, Friday: 12:00pm-8:00pm

Equal Opportunity Employer/Disability/Veterans

Enterprise Mobility is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.