Customer Service Return Agent - Greenville - Spartanburg Airport
About the role
The National/Alamo brand of Enterprise Mobility is hiring a Return Agent. This position provides superior, friendly, efficient service during all aspects of the rental car process.
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Complete return transactions with 100% accuracy.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
Requirements
- Must be at least 18 years of age
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
Qualifications
- Must be able to work flexible hours, including weekends and holidays.
- Must be able to work in a fast-paced environment.
- Must be able to lift up to 50 pounds.
Skills
- Excellent communication skills
- Customer service orientation
- Attention to detail
- Ability to work independently and as part of a team
Benefits
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- Retail Savings Plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule
- Thursday- Monday: 6:00am-2:00pm
- Wednesday-Sunday: 12:00pm-8:00pm
- Sunday, Tuesday, Wednesday, Thursday, Friday: 10:00am-6:00pm
Pay
This position pays up to $16.00 / hour
Company Information
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
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Equal Opportunity Employer/Disability/Veterans
Enterprise Mobility is an Equal Opportunity Employer/Disability/Veterans. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.