Customer Service - Return Agent - Kansas City Airport

About the role

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. As the largest and fastest‑growing privately owned automotive rental and leasing company in North America, we are working toward our shared vision to be the world’s best and most trusted mobility company. The National/Alamo brand has an opening for a Return Agent who will provide superior, friendly, efficient service during all aspects of the rental car return process. This position is located at the Kansas City Airport, 648 N. Madrid, Kansas City, MO 64153, and will be primarily working outside in the elements.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customers to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, and time and turn into lost and found
• Advise and review rental charges; provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction, and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statement to determine if vehicle is being returned with a full tank of gas
• Complete a service alert for any mechanical and/or body damage communicated by customers
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job‑related duties as assigned

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
• High School Diploma or G.E.D. required
• Minimum of 1 year prior customer service, retail, or administrative support experience
• Valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years

Pay

Starting pay is $24.00 per hour plus potential bonuses.

Schedule

• Monday: OFF
• Tuesday: 11:00 am – 8:00 pm
• Wednesday: 11:00 am – 8:00 pm
• Thursday: 11:00 am – 8:00 pm
• Friday: 11:00 am – 8:00 pm
• Saturday: 11:00 am – 8:00 pm
• Sunday: OFF

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development