Customer Return Agent ( Philadelphia Airport)

About the role

You'll be the star of customer engagement and vehicle management, creating top-notch rental experiences from greeting customers with a smile to ensuring our fleet runs smoothly.

Your responsibilities will include welcoming all customers upon arrival, delivering a friendly and professional return experience, inspecting rental vehicles for damage, fuel levels, and mileage, and completing return transactions accurately.

You will also promote additional SIXT products and services, identify and tag vehicles for maintenance, and work in various weather conditions, taking on additional tasks to support business needs as required.

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• Promote additional SIXT products and services where applicable, turning every return into a brand experience
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location
• Work in various weather conditions and take on additional tasks to support business needs

Requirements

• High school diploma or GED
• At least 1 year of customer service experience, with a background in sales, service, or hospitality preferred
• Valid driver's license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Basic computer navigation skills and familiarity with Microsoft Office applications
• Able to work 40 hours per week, including day or evening shifts, and open to travel (5–10%), some of which may be by airplane
• Willing to wear a company uniform and speak other languages (a plus)

Benefits

• Comprehensive Benefits Package, including healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance
• 401k plan to secure your future
• Paid Time Off & Holidays, including PTO, sick leave, and time and a half for working on public holidays
• Employee Assistance Program for support whenever needed
• Exclusive Employee Rentals, with employee-only rental rates, family rental options, and exclusive discounts for employees
• Uniform and perks, including a uniform with weekly dry cleaning

Pay

Hourly pay of $21.75

Schedule

Flexible hours, with the ability to work 40 hours per week, including day or evening shifts, and open to travel (5–10%), some of which may be by airplane