Customer Return Agent (Part-time)

About the role

At SIXT, you'll be the star of customer engagement and vehicle management. From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences.

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• Promote additional SIXT products and services where applicable, turning every return into a brand experience
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location
• Work in various weather conditions and are willing to take on additional tasks to support business needs

Qualifications

• High school diploma or GED
• At least 1 year of customer service experience
• Background in sales, service, or hospitality is ideal
• At least 18 years old
• Valid driver's license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Basic computer navigation skills and familiarity with Microsoft Office applications
• Ability to work 40 hours per week, including day or evening shifts
• Open to travel (5–10%), some of which may be by airplane
• Willing to wear a company uniform
• Speaking other languages is a plus

Benefits

• Comprehensive healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance
• 401k plan to secure your future
• Paid time off (PTO) and sick leave
• Time and a half for working on public holidays
• Employee Assistance Program for support whenever needed
• Exclusive employee rental rates, with family rental options and exclusive discounts
• Uniform with weekly dry cleaning to ensure a professional appearance

Pay

Hourly pay of $22.15

Schedule

40 hours per week, including day or evening shifts