Jobs · OTHR · New York

Customer Service Researcher

NYC Department of Finance · Queens, NY · 1 mo ago
OTHR$47k–$53k/yrFull-time
We need to output HTML fragment with sections: About the role (maybe description), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID/requisition numbers as headings. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. We need to parse the posting. Important note: "IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE." This is application instruction; we should remove. Then description: "NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program." That's about the role. Then "Responsibilities" heading with bullet list. List items: - Assisting customers in the public area with the preparation of the required cover pages for document submissions. - Receive, Intake, scan and return documents presented to the City Register offices for recording by mail or in person. - Review documents in the ACRIS verification queue to ensure submissions meet recording requirements. - Pulling microfilm/ microfiche and Land Records books upon request. - Refiling and keeping Land Records books in the library area in order. - Perform cashiering and process incoming mail. - Research property ownership. - Provide informal operational and administrative support to the Queens Assistant Deputy, including reporting functions as needed. - Provide operational coverage for the Manhattan, Bronx, and Queens City Register offices as required. - Assist with special projects and other assignments to support Division operations. Then "Additional Information" includes compliance with federal law, remote work eligibility, etc. That's not a standard section; maybe we treat as part of About the role? But we need to decide sections. We have "Qualifications" heading: "CLERICAL ASSOCIATE - 10251 Minimum Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience." Then "Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute." Then "Preferred Skills Excellent written and verbal communication skills. - Detail oriented and ability to multi-task. - Working knowledge of computer programs. - Strong interpersonal and teamwork skills." Then "55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program." Then "Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/." Then "Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview." Then "Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy." Then at end: ", $46,503.00 – $53,479.00" (looks like salary range). Probably belongs to Pay section. We need to include Pay section if posting actually states them. Yes we have salary range. We need Benefits section? Not mentioned explicitly. There's mention of remote work eligibility up to 2 days per week, Public Service Loan Forgiveness, 55-a Program. Those could be considered benefits? The instruction: "Prefer a few substantive sections over many thin ones." We could include Benefits section if there is real specific content. Remote work eligibility is a benefit; Public Service Loan Forgiveness is a benefit; 55-a Program is a program for disabled persons. Could be considered under Benefits or Additional Information. Since we have no explicit Benefits heading, but we can create a Benefits section if we have content. The rule: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can create Benefits section with bullet list of remote work eligibility, loan forgiveness, 55-a program. That seems specific. Schedule: Not mentioned explicitly; no schedule info. So we should not create Schedule section. We need to decide on sections: About the role (maybe using

About the role

), Responsibilities, Qualifications (or Requirements), Skills, Benefits, Pay. We must not repeat job title as heading. Good. We need to use
  • for any list of duties/requirements/benefits. For prose use

    . We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: EEO statement, maybe we can drop that as it's boilerplate. Also remove "Additional Information" lines that are generic like compliance with federal law (I-9) maybe we keep? It's substantive? It's about verification of identity and eligibility to work in US; that's a standard requirement but could be considered boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The compliance with federal law (I-9) is legal; maybe we should drop. Also "Public Service Loan Forgiveness" is not boilerplate; it's a benefit. "Residency Requirement" is substantive; maybe we keep under Benefits or Additional Information? Could be a separate section? Not among allowed headings; we could incorporate into Benefits or About the role. Probably better to put under Benefits as it's a condition of employment. We also have "55a Program" - that's a program for disabled persons; could be under Benefits. We have "Remote work up to 2 days per week" - benefit. Thus Benefits section can include those. Pay section: salary range. Now we need to ensure we don't include duplicated lines. Let's extract substantive content: About the role: The paragraph(s) describing DOF, Customer Operations Division, Land Records Division, etc. We'll combine into a concise paragraph but must preserve all substantive information; we cannot summarize away detail. However we can keep the same sentences; we just need to output them in

    . We should not omit any details. So we need to include all the info from that description. Let's copy it exactly (maybe minor punctuation). We'll need to ensure we don't include the "IMPORTANT NOTE" etc. Let's copy the description block: "NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program." Note: "550,00" seems typo; we keep as is. Now Responsibilities: list as above. Now Qualifications: "A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience." We could also include the title "CLERICAL ASSOCIATE - 10251 Minimum Qualifications" but we should not put Job ID/requisition numbers as headings; but we can keep the text as part of the qualifications paragraph. The phrase "CLERICAL ASSOCIATE - 10251 Minimum Qualifications" includes the job ID; we should not put it as a heading but we can include it in the paragraph? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So we can include the qualification line without making it a heading. We can incorporate "CLERICAL ASSOCIATE - 10251 Minimum Qualifications" as part of the qualifications paragraph, but it's basically a label. Might be okay to include as part of the paragraph. However we should avoid repeating the job title as a heading; we are not using it as heading. So we can include it in the

    for Qualifications. Thus Qualifications

    : "CLERICAL ASSOCIATE - 10251 Minimum Qualifications: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience." Now Skills Requirement: "Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute." Preferred Skills: list: "Excellent written and verbal communication skills.", "Detail oriented and ability to multi-task.", "Working knowledge of computer programs.", "Strong interpersonal and teamwork skills." We could combine required and preferred skills into a Skills section with two sublists? The instruction: use

    • for any list of

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