Customer Service Representitve (Program Assistant)-61008626

Responsibilities

• Under supervision of the vital records site supervisor, functions as a Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates.
• Assist customers in the completion of applications for certified copies of vital events.
• Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or no record is found.
• Enters data from application into electronic vital records system.
• Follows established policies regarding security paper and collection and receipting of fees.
• Reconciles any discrepancies to ensure strict accountability for audit purposes.
• Following established policies initiates amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders; initiates the establishment of delayed certificates.
• Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.
• Other duties as assigned related to the position.

Requirements

State Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: Three (3) years of customer service experience, Two (2) years of face cashiering or banking experience. Ability to type at a corrected rate of 45 wpm (on-site test required). Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate. Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Qualifications

Preferred Qualifications: Bilingual in Spanish, associate or bachelor's degree, and/or six (6) years of responsible clerical experience.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices: State Retirement Plan (SCRS) and State Optional Retirement Program (State ORP); enrollment in one of the listed plans is required for all Full Time Employees (FTE); refer to contribution section of hyperlinked retirement sites for current contribution rate of gross pay.
• Hybrid work: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.